Frequently Asked Questions

The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

  • These services encompass a comprehensive suite of solutions aimed at providing continuous support and maintenance for your organization's desktop systems. They include proactive monitoring, troubleshooting, software updates, and technical assistance.

  • In today's digital age, businesses heavily rely on IT systems. Downtime or technical issues can result in productivity loss and revenue impacts. 24/7 Helpdesk and Desktop Management Services ensure timely issue resolution, minimize downtime, and maintain system health.

  • RND Softech offers a combination of experience, expertise, and customized solutions. We provide 24/7 availability, comprehensive services covering all aspects of IT management, and a team of skilled technicians who understand diverse IT environments.

  • Remote access support allows our technicians to access your systems remotely and provide assistance. This ensures quick issue resolution without the need for physical presence, saving time and resources.

  • Incident/problem management involves the swift identification, tracking, and resolution of technical issues and incidents to minimize their impact on your business operations.

  • Asset management involves tracking and managing IT assets such as hardware and software licenses. This helps optimize asset utilization, reduce costs, and maintain compliance.

  • We take care of installing, updating, and maintaining your software applications to ensure they're up-to-date, secure, and running efficiently.

  • If an issue cannot be resolved immediately, it's escalated to higher levels of expertise within our team. We ensure that issues are tracked and followed up until they are satisfactorily resolved.

  • Patch updates involve applying the latest software updates to fix vulnerabilities and enhance security. They are crucial to safeguarding your systems against cyber threats.

  • Antivirus updates are performed regularly, often daily, to ensure that your systems are protected against the latest malware and security threats.

  • Yes, we understand that every organization's IT requirements are unique. Our services are tailored to match your specific needs and challenges.

  • Our support team is available 24/7. You can reach us through our dedicated support hotline, email, or online chat on our website.

  • We serve a wide range of industries including finance, healthcare, manufacturing, technology, and more. Our services are adaptable to various business domains.

  • Getting started is simple. Reach out to our sales team through our website or contact information, and we'll guide you through the onboarding process.

  • Yes, we provide regular reports detailing the performance of your IT systems, issues resolved, and recommendations for improvements.

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.