Our Comprehensive Software Application Support Services

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24/7 Technical Assistance

  • Our dedicated support team is available round the clock to address your queries, troubleshoot issues, and provide timely solutions. We recognize the critical nature of business operations and pledge to keep your software running smoothly at all times.

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Proactive Monitoring and Maintenance

  • We identify and address potential issues before they impact your operations through state-of-the-art monitoring tools and proactive maintenance practices. This ensures minimal downtime and optimal performance for your software applications.
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Customized Support Plans

  • We understand that each business has unique requirements. Therefore, our support plans are tailored to your specific needs, ensuring you receive the right level of assistance without unnecessary costs. Whether you need basic support or comprehensive enterprise-level services, we've got you covered.

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Regular Updates and Patch Management

  • We stay ahead of the curve with our diligent approach to software updates and patch management. We ensure that your applications are always running on the latest versions and equipped with the latest features, enhancements, and security updates.
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User Training and Documentation

  • Empower your team with comprehensive user training and documentation. Our support services include training sessions to familiarize users with the software, reducing the learning curve and enhancing overall productivity.

Benefits of Choosing Our Software Application Support

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.