Types of Call and Contact centre services

Why Choose RND Softech for Call & Contact services?

  • Excel by Outsourcing that saves up-to 60% over your in-house costs
  • Providing Unmatched Customer Support
  • Providing technical support that empowers
  • Promoting Sales and Service Upselling
  • The Technique of Telephoning
  • Reliable Scheduling Solutions
  • Cutting-Edge Technology Integration
  • Services for virtual phone operators
  • Services for After-Hours Calls Throughout the Day
  • Enhancing Email Support Efficiency
  • Virtual Front Desk Helper
  • A 24-hour call centre
  • BPO to Improve Business Efficiency
  • Utilizing International Staffing
  • Call Centres, Inbound and Outbound
  • Versatile Virtual Assistants
  • Specialized Healthcare Services
  • White Label Solutions
  • Using chat support to improve communication

Frequently Asked Questions

The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

  • Our Technical Support Representatives are equipped with the knowledge to diagnose technical difficulties, guide clients through challenges, and ensure seamless user experiences, contributing to the success stories of products and services reliant on technology.

  • By outsourcing administrative responsibilities, customer service, and other office-related tasks to our efficient virtual front office assistant, businesses can focus on their core competencies, improving overall efficiency and productivity.

  • Yes, our call centre offer after-hours call services to ensure businesses remain reachable and responsive, addressing customer queries at any time and enhancing overall customer experience.

  • Our sales services excel at identifying consumer needs, upselling relevant products, and successfully closing deals, significantly increasing your company's revenue-generating capabilities.

  • Outsourcing your call and contact centre services to us allows you to focus on your core business functions, leveraging our expertise, infrastructure, and qualified personnel without the need for additional investment in technology or hiring.

  • Tele-calling services, a part of our outbound call centre offerings, involve reaching out to prospective clients, setting up appointments, conducting surveys, and market research - essential for lead generation and brand recognition.

  • Our highly skilled Customer Service Representatives (CSRs) are trained to handle complaints, answer customer queries promptly, and provide solutions in a polite and timely manner, ensuring unmatched customer support.

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.