Applications of RND Softech's call & contact centre services
Types of call and contact centre services
Inbound call centre
Efficiently managing inbound calls, we excel in event scheduling, claims processing, ticketing, order taking, and more. Our commitment to quality is upheld through robust tools ensuring after-hours answering support.
Outbound call centre
Mastering the art of making calls, our outbound services cover telemarketing, fundraising, surveys, cold calling, appointment setting, and contact list updates. A manifestation of client engagement and their fulfilment.
Technical support
Navigating intricate queries seamlessly, our trained professionals stay abreast of advanced technologies, ensuring prompt and effective technical support solutions.
Disaster recovery solutions
In the face of unforeseen disasters, our strategic recovery services guarantee business continuity through proactive preventive, detective, and corrective measures.
Email chat support
Delivering professional email support and real-time chat assistance, we convert visitors into customers promptly, thanks to a meticulously planned and well-trained customer support team.
Virtual personal assistant
Functioning as an extension of your workforce, our virtual assistance spans accounting, bookkeeping, appointment scheduling, social media management, market research, event planning, and more.
Multilingual call centre
Our multilingual experts, proficient in English and 14+ Indian languages ensure effective communication on a global scale.
Blended call centres
Blended call centres seamlessly integrate both inbound and outbound services. This flexibility allows businesses to adjust to shifting demands, optimize resources, and ensure a well-rounded approach to customer interactions. Blended centres are especially beneficial for organizations that experience fluctuating call volumes throughout the day.
Help desks
Help desks are specific services that provide assistance and support for computer systems, software, and IT-related issues. These services may involve resolving technical glitches, guiding users through software installations, and troubleshooting common problems. Help desks are essential for businesses relying heavily on information technology.
Phone answering service
Our professionals excel in delivering phone answering services, ensuring clients maintain a strong customer service reputation, even during odd hours.
Why choose RND Softech for call & contact services?
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Excel by Outsourcing that saves up-to 60% over your in-house costs
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Providing Unmatched Customer Support
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Providing technical support that empowers
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Promoting Sales and Service Upselling
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The Technique of Telephoning
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Reliable Scheduling Solutions
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Cutting-Edge Technology Integration
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Services for virtual phone operators
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Services for After-Hours Calls Throughout the Day
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Enhancing Email Support Efficiency
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Virtual Front Desk Helper
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A 24-hour call centre
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BPO to Improve Business Efficiency
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Utilizing International Staffing
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Call Centres, Inbound and Outbound
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Versatile Virtual Assistants
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Specialized Healthcare Services
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White Label Solutions
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Using chat support to improve communication
Frequently asked questions
The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.
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What advantages do you offer for technical support?
Our Technical Support Representatives are equipped with the knowledge to diagnose technical difficulties, guide clients through challenges, and ensure seamless user experiences, contributing to the success stories of products and services reliant on technology.
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How can outsourcing administrative tasks benefit my business?
By outsourcing administrative responsibilities, customer service, and other office-related tasks to our efficient virtual front office assistant, businesses can focus on their core competencies, improving overall efficiency and productivity.
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Can you provide services outside regular business hours?
Yes, our call centre offer after-hours call services to ensure businesses remain reachable and responsive, addressing customer queries at any time and enhancing overall customer experience.
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How can your call centre boost sales and upselling?
Our sales services excel at identifying consumer needs, upselling relevant products, and successfully closing deals, significantly increasing your company's revenue-generating capabilities.
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Why should I outsource my call and contact centre services?
Outsourcing your call and contact centre services to us allows you to focus on your core business functions, leveraging our expertise, infrastructure, and qualified personnel without the need for additional investment in technology or hiring.
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What is the significance of tele-calling services?
Tele-calling services, a part of our outbound call centre offerings, involve reaching out to prospective clients, setting up appointments, conducting surveys, and market research - essential for lead generation and brand recognition.
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How can your call centre enhance customer support?
Our highly skilled Customer Service Representatives (CSRs) are trained to handle complaints, answer customer queries promptly, and provide solutions in a polite and timely manner, ensuring unmatched customer support.
