Core components
- Our telephony systems are designed to enhance your experience with incoming and outgoing calls. Experience the convenience of interactive voice response (IVR) that ensures quick and personalized interactions, automatic call distribution (ACD) for efficient call routing, and call recording for your peace of mind.
Telephony systems
- We understand the importance of unified communication. Our contact centres have evolved to provide various communication channels, such as emails, live chat, social media, and instant messaging. This allows you, our valued clients, to connect with us through your preferred medium, ensuring a personalized and convenient experience.
Multichannel support
- Our continuous integration with CRM systems ensures that our valued clients can access their customer information instantly. This empowers our agents to provide personalized interactions and ensures a smooth and efficient resolution of any issues you encounter. Your satisfaction is our priority, and our commitment to integrating innovative technology aims to enhance your overall experience with RND Softech.
Customer relationship management (CRM) integration
- We prioritize your success by monitoring vital metrics like call resolution time, ensuring your satisfaction and optimizing our agent performance. Make informed decisions with the power of data at your fingertips.
Analytics and reporting
Telecommunications services
Voice services
Deliver exceptional customer service with our high-quality voice services. Our solutions include interactive voice response (IVR), automatic call distribution (ACD), and advanced call analytics to optimize your customer interactions.
Data management
Ensure the security and integrity of your data with RND Softech's advanced data management solutions. We offer secure data storage, efficient data transfer, and robust backup and recovery systems to safeguard your critical information.
Video conferencing
Facilitate virtual collaboration with our modern video conferencing solutions. Conduct unbroken virtual meetings, interviews, and training sessions, enhancing communication and raising a sense of team connection.
Network security
With our extensive network security services, you can safeguard your BPO activities from online dangers. We secure the security and integrity of your data by putting in place strong firewalls, encryption techniques, and ongoing monitoring.
Support for multiple channels
Today, telecommunication call centres provide multichannel help, including email, chat, and social media, thanks to the development of digital communication channels. This increases accessibility and convenience by ensuring that clients may get in touch via the channels of their choice.
Why choose RND Softech for telecommunication services for BPO?
-
Experience the power of cutting-edge technology infrastructure.
-
Ensuring your data's strength and security.
-
Round-the-clock support for you.
-
Proven reliability every step of the way.
-
Solutions that grow with your business.
-
Cost-effective and competitive pricing for your budget.
-
Connect with seasoned telecommunications professionals.
-
Smooth integration with your existing systems.
-
Dedicated to delivering quality and continuous improvement.
At RND Softech, we are committed to revolutionizing telecommunications in the BPO industry. Improve your business processes efficiently and stay ahead of the competition with our cutting-edge solutions. Contact us today to board on a more connected and collaborative future.
Frequently asked questions
The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.
-
What advantages do you offer for technical support?
Our Technical Support Representatives are equipped with the knowledge to diagnose technical difficulties, guide clients through challenges, and ensure seamless user experiences, contributing to the success stories of products and services reliant on technology.
-
How can outsourcing administrative tasks benefit my business?
By outsourcing administrative responsibilities, customer service, and other office-related tasks to our efficient virtual front office assistant, businesses can focus on their core competencies, improving overall efficiency and productivity.
-
Can you provide services outside regular business hours?
Yes, our call centre offer after-hours call services to ensure businesses remain reachable and responsive, addressing customer queries at any time and enhancing overall customer experience.
-
How can your call centre boost sales and upselling?
Our sales services excel at identifying consumer needs, upselling relevant products, and successfully closing deals, significantly increasing your company's revenue-generating capabilities.
-
Why should I outsource my call and contact centre services?
Outsourcing your call and contact centre services to us allows you to focus on your core business functions, leveraging our expertise, infrastructure, and qualified personnel without the need for additional investment in technology or hiring.
-
What is the significance of tele-calling services?
Tele-calling services, a part of our outbound call centre offerings, involve reaching out to prospective clients, setting up appointments, conducting surveys, and market research - essential for lead generation and brand recognition.
-
How can your call centre enhance customer support?
Our highly skilled Customer Service Representatives (CSRs) are trained to handle complaints, answer customer queries promptly, and provide solutions in a polite and timely manner, ensuring unmatched customer support.
