Core Components

    Telephony Systems

  • Our telephony systems are designed to enhance your experience with incoming and outgoing calls. Experience the convenience of interactive voice response (IVR) that ensures quick and personalized interactions, automatic call distribution (ACD) for efficient call routing, and call recording for your peace of mind.

    Multichannel Support

  • We understand the importance of unified communication. Our contact centres have evolved to provide various communication channels, such as emails, live chat, social media, and instant messaging. This allows you, our valued clients, to connect with us through your preferred medium, ensuring a personalized and convenient experience.

    Customer Relationship Management (CRM) Integration

  • Our continuous integration with CRM systems ensures that our valued clients can access their customer information instantly. This empowers our agents to provide personalized interactions and ensures a smooth and efficient resolution of any issues you encounter. Your satisfaction is our priority, and our commitment to integrating innovative technology aims to enhance your overall experience with RND Softech.

    Analytics and Reporting

  • We prioritize your success by monitoring vital metrics like call resolution time, ensuring your satisfaction and optimizing our agent performance. Make informed decisions with the power of data at your fingertips.

Telecommunications services

Why Choose RND Softech for Telecommunication Services for BPO?

  • Experience the power of cutting-edge technology infrastructure.
  • Ensuring your data's strength and security.
  • Round-the-clock support for you.
  • Proven reliability every step of the way.
  • Solutions that grow with your business.
  • Cost-effective and competitive pricing for your budget.
  • Connect with seasoned telecommunications professionals.
  • Smooth integration with your existing systems.
  • Dedicated to delivering quality and continuous improvement.

At RND Softech, we are committed to revolutionizing telecommunications in the BPO industry. Improve your business processes efficiently and stay ahead of the competition with our cutting-edge solutions. Contact us today to board on a more connected and collaborative future.

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.