Frequently Asked Questions

The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

  • We have a team of highly experienced software developers with a combined experience of over 10 years. Our expertise includes developing web applications, mobile apps, and enterprise software solutions.

  • Absolutely. We have successfully completed projects in various domains such as e-commerce, healthcare, finance, and logistics.

  • Data security and confidentiality are our top priorities. We implement industry-standard security measures such as data encryption, secure access controls, and regular security audits. We also sign non-disclosure agreements (NDAs) with our clients to ensure confidentiality.

  • We have a dedicated team of quality assurance professionals who follow rigorous testing processes . We perform different types of testing, including functional testing, regression testing, and performance testing. We also conduct thorough code reviews and employ automated testing tools to ensure high-quality software.

  • We have experience integrating third-party services and APIs into our software solutions. We thoroughly assess the compatibility and reliability of the third-party services before integration. We follow best practices for API usage, including authentication and error handling, to ensure seamless integration and optimal performance.

  • We believe in providing comprehensive documentation for our software solutions. We create detailed technical documentation that covers architecture, design patterns, APIs, and deployment instructions. Additionally, we offer knowledge transfer sessions to ensure your team has a thorough understanding of the software and can maintain and support it effectively.

  • We utilize bug tracking and issue management tools to track and prioritize software issues reported by clients or identified during testing. We follow a structured process for bug resolution, including thorough investigation, root cause analysis, and timely fixes. We prioritize critical issues to minimize their impact on the software's functionality and user experience.

  • We have a well-defined rollback strategy in place to handle unforeseen issues or failures. In the event of a critical failure or significant issue, we assess the situation, identify the root cause, and execute the rollback procedure. We maintain backups and version control to revert the software to a stable state. Our goal is to minimize downtime and restore the software to a functioning state as quickly as possible.

  • We foster a culture of continuous learning and professional development within our team. We encourage our developers to attend conferences, workshops, and training sessions to stay updated with the latest technologies and industry trends. We allocate time for research and experimentation with emerging technologies, allowing us to leverage innovative solutions and deliver cutting-edge software.

  • We understand that requirements may change during the development process. We follow a flexible approach that accommodates changes through proper change management processes. We discuss and assess the impact of requested changes, provide you with revised timelines and cost estimates, and proceed with the changes upon your approval.

  • Yes, we offer post-development support and maintenance services to ensure the smooth functioning of the software. We provide different support plans based on your requirements, which may include bug fixing, software updates, performance monitoring, and technical assistance. The specific terms and duration of post-development support can be discussed and agreed upon.

  • We prioritize the security of the software we develop. Our development team follows secure coding practices and adheres to industry standards. We conduct regular security audits to identify and address any vulnerabilities. Additionally, we stay updated with the latest security patches and proactively apply them to mitigate risks.

  • Data backups and disaster recovery are critical aspects of our development process. We implement regular automated backups of your data to ensure its integrity and availability. Our backup strategy includes storing backups in secure off-site locations to protect against data loss due to hardware failures, natural disasters, or cyber threats.

    In terms of disaster recovery, we have a comprehensive plan in place. We conduct risk assessments to identify potential vulnerabilities and implement appropriate measures to mitigate those risks. This includes redundant infrastructure, failover systems, and data replication strategies. In the event of a disaster, we have established procedures to quickly restore systems and data to minimize downtime.

  • We utilize version control systems, such as Git, to manage code changes, track revisions, and facilitate collaboration within the development team. We follow a structured release management process, including staging environments and release branches, to ensure proper testing and validation before deploying software updates or new features to production environments.

  • We conduct compatibility testing across various operating systems and browsers to ensure the software works seamlessly. We follow industry standards for cross-browser compatibility and utilize responsive design techniques to ensure the software adapts to different screen sizes and devices. We also perform thorough testing on different operating systems to ensure compatibility and optimize the user experience.

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.