Why should you outsource RCM services to RND Softech?
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Over 25 Years of Staffing Services
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2500 + Inhouse, Fulltime Employees
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40+ Tech Support Engineers
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200+ Customers Globally
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10+ Live Work Flow Platforms & Applications
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Experts Healthcare, RCM, Process Management
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ISO 27001 : 9001, SOC2 and HIPAA compliant processes
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98% Customer Retention
Who are we and whom we help?
RND Softech provides back office staffing support to a range of healthcare service providers, medical equipment suppliers and related functional roles. We have been catering to 50+ satisfied clientele across the United States, Canada, Australia and the United Kingdom. RND Softech addresses the staffing needs for your admin roles covering customer facing, front-end operations and non-core back-end tasks.
Our dedicated remote teams, seamlessly integrate with your in-house operations and deliver precise outcomes on the deliverables agreed matching the time-zones and productivity targets. The domains that RND Softech's BPO service currently serves include.
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Clinics & Doctor Offices
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Hospitals & Hospices
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Physicians & Medical Practicioners
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Health Insurance Companies
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Medical Billing Companies
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Durable Medical Equipment (DME) suppliers
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Sleep labs
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Skilled nursing facility (SNF)
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Women & Paediatric Care
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Continous Medical Education groups(CME)
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Home care equipment suppliers (HME)
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Assisted living & Palliative care
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Pharmacy and Drop shipping centres
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Dental Clinics
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Clinical Diagnostics
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Live-in & Daily care
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Patient centric recovery planning centers (PCRP)
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Continuing Care Retirement Communities (CCRC)
Our RCM associates
Testimonials
List of RCM verticals for homecare and DME suppliers
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Fax documentation
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Intake
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Sorting/Filing
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Insurance Verification
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Pre-Auth/Pre cert
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MCR Checklist
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CMN Follow-up
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Shipping Ticket/order entry
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Order Processing/Resupply
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Payment posting
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AR Follow-up
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Returns refunds
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Patient Calling
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Inbound Calling
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Note card
DME categories we deal with
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Respiratory devices
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Oxygen cylinders
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Nebulizers
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Wheel chairs
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Orthotics and Prosthetics
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Walkers and Canes
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Complex Rehabilitation Chairs
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Hospital Beds
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Braces & Diabetic Shoes
Critical transactions each year
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Intake - 85.5k
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Verification - 159k
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Authorization - 280.5k
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Denials - 924k
We are the leading RCM staffing support partner, to among 60+ DME & HME suppliers across the United States.
Outsourcing/Staffing solution
RND provides dedicated staff for you who work like your In-house employees on tasks given by you and match their productivity.
Team strength
2000+ manpower and capability to scale up on demand.
Supervisor/Manager cost
A supervisor and manager, provided free of cost, will be assigned to manage your employees at RND.
Resource management
RND provides buffer/backup resources on a permanent basis to cover for absenteeism and attrition.
Training
RND has a dedicated training team that ensures availability of resources at all times for any expansion.
Work hours
Your staffs at RND work at your office hours. They work 8 hours a day, 40 hours a week with flexibility of working before and afterhours.
Quality
RND follows QA 360, where all your employees working all of your processes are audited on a daily basis.
Benefits of partnering with RND Softech's back office services
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Growth with zero infrastructural investment and minimal recurring cost
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No interruption in business due to attrition
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Clients continues to concentrate on core process
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HIPAA compliant proven processes for high performance revenue cycles.
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State-of-the-art software and technologies for a highly productive functioning of your revenue cycle management.
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Quick support ensuring faster turn-around time.
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Experienced personnel will handle your revenue cycle management.
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Continual follow up of your bills and records for better revenue collection.
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Business peaks are taken care off
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Improves cash flow cycle.
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Risk free business support services ensured by stringent information security policies and practices.
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Savings - 60%, Accuracy - 98+%, TAT - 99+%, Customer delight - 100%
Cost advantages of setting-up your RCM back-office teams
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Zero set up cost
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Manpower (Save more than 60% on your payroll cost)
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Overheads (Save about 22% of the manpower cost)
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Office space, Computers, Power, Air conditioning and other infrastructure and administrative costs
Frequently asked questions
The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.
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Why should I outsource to RND Softech?
By outsourcing to RND Softech, you will experience an immediate reduction of up to 60% in your manpower costs. We provide staff to take care of your front end and backend operations. This will enable you to focus on growing your business without having to worry about increasing operational costs, employee attrition, etc.
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What are the services you offer?
We offer entire Revenue Cycle Management - a few of them being, data entry, insurance verification, authorization, Doctor's office followup, intake, order processing, billing, denial management, payment posting, inbound and outbound patient calling, 24 x 7 customer support, scheduling processes etc.
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Do you have experience of working in the healthcare industry?
Yes, we have more than 22 years of experience working in the US healthcare industry. We have been providing medical transcription services to hospitals across the United States since 1999 and DME/Home care back office services since 2012.
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What is your onboarding period for a new employee/customer?
Anywhere between 1 to 14 days.
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What would be the FTE's working hours?
The FTE would work the US working hours, in the time zone of your choice.
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Is the contract obligatory? Is there a minimum or maximum contract period?
Yes, but it is a no-obligations contract and is non-binding and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.
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Are you HIPAA compliant?
Yes, we are certified for HIPAA and Information Security Management Systems.
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Is there any contract to be signed before getting started?
No, the contract is not obligatory and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.
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Do you follow FTE based billing or percentage of revenue generated billing?
We follow an FTE-based billing. One FTE (full time employee) works 8 hours a day, 5 days a week - a total of 40 hours a week.
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How will I be billed?
You will be sent an invoice each month mentioning the number of FTEs agreed upon and the services provided.
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How can I make payments?
You can make payments through Paypal using your credit card or make a wire transfer.
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Are the FTEs your own employees or do you subcontract to other smaller companies?
All our FTEs are employees of RND Softech and are dedicated to each client, the agent will not be shared with other clients
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Where are you located?
We are located in Southern part of India.
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Do you follow US holidays or local?
Yes, We follow US holidays.
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Are You Certified?
Yes we are one ISO 9001, ISO 27001, HIPPA and SOC2 Certificates.
