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Frequently asked questions

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The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

  • Do you recruit MT's with prior experience?

    Yes, we recruit MT's with prior experience.
  • How to apply for the post of MT?

    Apply on-line, & take up the test. (
  • Do you provide training for direct MT's to get going with the setup?

    Yes, we provide training to all MT's for using our software and medical transcription services. Basically our software are very user friendly and one hour is all what it takes for even a person with little or no knowledge in the use of computers.
  • Are your medical transcription services HIPAA compliant?

    Yes, we have implemented technical and administrative measures to safeguard the confidentiality and personal health information of the patients. (White paper on HIPAA implementation at RND)
  • What medical transcription quality measures you have in place?

    We have two levels of word-by-word quality check by senior editors after the dictation are transcribed by our transcriptionists. They are checked for errors, omissions, formatting, etc., before they are uploaded.
  • Does your transcription staff sign non-disclosure and confidentiality agreements?

    Yes, all our transcriptionists as well as supporting staff need to sign non-disclosure and confidentiality agreements before they take employment with us and it will be in effect two years post their disassociation from our company.
  • Have you been providing transcription services to the medical community in USA?

    Yes, 100% of our service is to US and Australia.
  • What is HIPAA?

    Congress passed the Health Insurance Portability and Accountability Act (HIPAA) defining regulations to protect the security and confidentiality of electronic health information. Clinics, doctors, hospitals, and insurance companies must meet compliance by April 14, 2003 or face severe civil and criminal penalties. More information can be found on our HIPAA Page.