Revenue Cycle Management Specialists

Revenue Cycle Management (RCM) is a process used by healthcare providers to track the revenue from patients, starting from their initial appointment with the healthcare system to their final payment of balance. It entails using technology to keep track of the claims process at every point of its life, so the healthcare provider doing the billing can follow the process, address any issues, and allow a steady stream of revenue.

The major processes that comprise the revenue cycle management, which are carried out at RND Softech, are - sorting of incoming faxes, data entry, intake, insurance verification, prior authorization, sales order creation, billing, accounts receivables follow-up, and payment posting.

These process includes keeping track of claims in the system, making sure payments are collected, and address denied claims, which can cause up to 90% of missed revenue opportunity. RCM ensures a steady flow of revenue for the healthcare providers.

RCM encompasses everything from determining patient insurance eligibility and collecting co-pays to properly code claims using ICD-10. Time management and efficiency play pivotal roles in RCM, and a physician's or hospital's choice of an Electronic Medical Records (EMR) will largely centre on how their RCM is implemented.

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Our Services

Call & Contact center services
Documentation and Data entry
F & A Services
Verification of Insurance Benefits
Property preservation
Prior Authorization
Property preservation
Sales Order creation
Mortgage Backoffice services
Billing And Shipping
BPO services for Colleges & Universities
Claims Submission and Account Receivable Follow-Up
Recruitment Process Outsourcing(RPO)
Denial Management
Inventory Transcription (UK)
Payment Posting Processing

RCM Overview

  • 25 Years of Staffing Solutions
  • 2500 Employees
  • 40+ Tech Support Engineers
  • 200+ Customers Globally
  • 98% Customer Retention
  • 10+ Live Work Flow Platforms & Applications
  • Experts Healthcare, RCM, Process Management
  • ISO 27001 9001
  • SOC2 Hippa

Who are we and Whom we help?

RND Softech provides back office staffing solutions to Durable Medical Equipment (DME) suppliers. We have more than 35 satisfied customers across the United States. If you are a DME provider with staffing needs, we can provide you with dedicated staff who will work like your In-house employees on tasks given by you and match their productivity.


We have more than 25 years of experience in serving US Healthcare industry. We are certified for HIPAA compliance, we have implemented BVQI Standards for Quality Management Systems and we are certified for ISMS 27001 from British Standard Institute for PHI and Information Security. We have a wealth of experience in creating and promoting diverse businesses for over 90 years with a strong financial capability to invest and expand.

Testimonials

Brad Heath

I would like to share our success story working with RND. I would like to say that we were looking for ways to run our business with lower expense for payroll and for many tasks that could be done remotely. We were also experiencing a space issue in our current office for new employees. After meeting with RND to learn what services they offer we are now using about 10 agents with their company and having great success with lower costs and great outcomes. We would highly recommend using their services and will continue to grow with them over the coming years.

Michael G Phillips

We began utilizing RNDSoftech to grow the backend of our business. RNDSoftech performs a variety of necessary functions for us including preauthorization, Medicare compliance, and documentation review. Their work is clear, concise, accurate, and on time. We would not be able to expand cost effectively without a company like Rndsoft.

Priti Vasa / CFO

We began utilizing Rnd to grow the backend of our business. Rnd performs a variety of necessary functions for us including preauthorization, Medicare compliance, and documentation review. Their work is clear, concise, accurate, and on time.We would not be able to expand cost effectively without a company like Rnd!

List of RCM verticals for Home care and DME suppliers

  • Fax documentation
  • Intake
  • Sorting/Filing
  • Insurance Verification
  • Pre-Auth/Pre cert
  • MCR Checklist
  • CMN Follow-up
  • Shipping Ticket/order entry
  • Initial Order
  • Order Processing/Resupply
  • Payment posting
  • AR Follow-up
  • Returns refunds
  • Patient Calling
  • Inbound Calling
  • Note card

DME Categories we deal with

  • Respiratory devices
  • Oxygen cylinders
  • Nebulizers
  • Wheel chairs
  • Orthotics and Prosthetics
  • Walkers and Canes
  • Diabetic Shoes
  • Complex Rehabilitation Chairs
  • Hospital Beds
  • Braces

Critical Transactions each year

  • Intake - 85.5k
  • Verification - 159k
  • Authorization - 280.5k
  • Denials - 924k

Meeting Industry Requirements

Benefits of Partnering with RND Softech's Back office services

  • Growth with zero infrastructural investment and minimal recurring cost
  • No interruption in business due to attrition
  • Clients continues to concentrate on core process
  • HIPAA compliant proven processes for high performance revenue cycles.
  • State-of-the-art software and technologies for a highly productive functioning of your revenue cycle management.
  • Quick support ensuring faster turn-around time.
  • Experienced personnel will handle your revenue cycle management.
  • Continual follow up of your bills and records for better revenue collection.
  • Business peaks are taken care off
  • Improves cash flow cycle.
  • Risk free business support services ensured by stringent information security policies and practices.
  • Savings - 60%, Accuracy - 98+%, TAT - 99+%, Customer delight - 100%

Cost Advantages of Setting-up your RCM Back-office Teams

  • Zero set up cost
  • Manpower (Save more than 60% on your payroll cost)
  • Overheads (Save about 22% of the manpower cost)
  • Office space, Computers, Power, Air conditioning and other infrastructure and administrative costs

Frequently Asked Questions

The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.

  • By outsourcing to RND Softech, you will experience an immediate reduction of up to 60% in your manpower costs. We provide staff to take care of your front end and backend operations. This will enable you to focus on growing your business without having to worry about increasing operational costs, employee attrition, etc.

  • We offer entire Revenue Cycle Management - a few of them being, data entry, insurance verification, authorization, Dr's office followup, intake, order processing, billing, denial management, payment posting, inbound and outbound patient calling, etc.

  • Yes, we have more than 22 years of experience working in the US healthcare industry. We have been providing medical transcription services to hospitals across the United States since 1999 and DME/Home care back office services since 2012.

  • Anywhere between 1 to 14 days.

  • The FTE would work the US working hours, in the time zone of your choice.

  • No, the contract is not obligatory and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.

  • Yes, we are certified for HIPAA and Information Security Management Systems.

  • No, the contract is not obligatory and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.

  • We follow an FTE-based billing. One FTE (full time employee) works 8 hours a day, 5 days a week - a total of 40 hours a week.

  • You will be sent an invoice each month mentioning the number of FTEs agreed upon and the services provided.

  • You can make payments through Paypal using your credit card or make a wire transfer.

  • All our FTEs are employees of RND Softech and are dedicated to each client, the agent will not be shared with other clients

  • No. We follow Standard Operating Procedures (SOPs) created by the customers. If the customer does not have one, we create and get approval from them before starting the process.

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RND Softech, is a 25 year old Pioneer Off-shore BPO staffing partner servicing the US , UK, Canada & Australian markets across 15+ Back office support domains.
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