Quality Policy "To provide our clients quality service on time, every time in each of our business units."
"Our aim is to achieve, sustain, and enhance customer satisfaction and ensure to meet all applicable requirements by continually improving the effectiveness of quality management system through teamwork and involvement of all members of our organization".
By making quality a company priority, an organizational imperative, and a personal ethic, RND constantly strives to improve itself. At RND, we combine accuracy with an intense degree of fact-checking. We have a clear understanding of the importance of quality and commitment to deadlines.
We shall aim to develop the organization to achieve and sustain a market reputation for quality and market leadership.
Every transcript generated by Rndsoft shall aim to meet the requirements of the clients. We shall constantly strive for continual improvements in quality, productivity & economic production practice through effective implementation of the system.
This shall be achieved by encouraging teamwork and by the involvement of all personnel who make the organization.
Process oriented approach
RND has an independent QA department that keeps a constant check on quality and ensures there is advancing learning, quality improvement, and knowledge exchange to improve results. This department implements a rigorous system of quality assurance checks because of which RND is able to offer superior quality transcription and customer service.
The Quality Assessment Department conducts daily quality audits. Our quality systems are ISO driven and all of our internal reviewing, editing, and QA standards are determined by the AAMT Book of Style. However, we will also customize to your requirements.